Bougain Villas Covid-19 Communications

Frequently Asked Questions

Only between 06:00 and 18:00 each day.   

 

Anyone jogging or walking around outside of the 06:00 to 09:00 period is (a) breaking the law; and (b) being incredibly selfish.  They are unthinkingly , or even deliberately, increasing the opportunity to spread the covid-19 virus.  

Unfortunately, even under the lock-down regulations, the estate security or trustees have no way to enforce the law.  Rightfully, that remains the domain of the police and army.  

What we can do is call them on it – ask them if they understand the regulations, and if they do why they want put our community at greater risk.  Take their picture, put it up on Facebook.  

Yes – but only items on the approved list of level 3  permitted retail operations (COVID-19 Risk Adjusted Strategy).  

Please note that an early  communication sent by Faircape incorrectly stated this must be collected at the gate.  

Plumbing and electrical emergencies can be attended to by an appropriate professional.  Alert security to the nature of your problem and contact the appropriate service provider.  There is a list of providers used by the estate under the “tools” menu – which is visible if you are registered and signed-in. 

The city of Cape Town will still collect garbage on Tuesdays during the lock-down.


The trustees are not in a position to relax or interpret the regulations in any specific way that dilutes the government’s intent.  We know as much as anyone who has access to the regulations.  We are guided by our management and security providers – but everyone is operating with the same  information that has been issued by government.  

The regulations make no reference to community schemes.  They emphatically refer to your ‘residence’.  

The HOA has no choice in following these regulations and directives.

The trustees also understand and appreciate the intent and purpose of the lock-down. Millions of South Africans are suffering significant hardship in order to prevent the spread of the virus. Any interpretation of the regulations that may not be absolutely specific must be done with regard to both the intent and the spirit of the lock-down effort.

The trustees and management do not regard the roads, pathways, parks, ponds, gardens or play-areas as a ‘place of residence’. Areas that address waste removal (communal rubbish-bin rooms ) and hygiene (laundries) can certainly be deemed essential.  

Asserting that the other common areas are a ‘residence’ – in order that you can jog, exercise or walk your dogs – contradicts the intent and spirit of the lock-down.

Any current opinion that asserts these areas are indeed a ‘residence’ is merely academic, and is useless unless proven in a court of law, and the trustees are not willing to take on the financial or reputational risk in an attempt to prove this.

The management and trustees of other estate may be willing to suffer the financial and reputational damage of being hauled into court for allowing residents to break the law.  

The Bougain Villas Trustees have no evidence that a different interpretation of the restrictions may be applied to community schemes.  The Community Schemes Ombud Service appear to agree. Accordingly we are guided by the spirit and intent of the regulations.  

The Bougain Villas Trustees would be the ones in court should the government decide that we had allowed an illegal different interpretation.    We have no intention of ending up there.  

General Notices

The government has gazetted changes to the state-of-disaster regulations in effect from 1 June 2020. The Cape Town Metropolitan Area will be operating under Alert Level 3 from that date. 

(See https://sacoronavirus.co.za/covid-19-risk-adjusted-strategy/ for details of the different levels)
In this regard, the Estate Management and Trustees of the Home Owners Association would like to draw your attention to the following – please ensure that this is passed onto your tenant/agent where necessary:

Personal Movement
The curfew has been removed, and exercise is allowed between 06:00 and 18:00 – but only if “not done in organised groups, and adheres to health protocols and social distancing measures”.
No movement on the estate unless you are “wearing a cloth face mask or a homemade item that covers the noise and mouth, or another appropriate item to cover the nose and mouth.”
Social distancing must be practiced – particularly in small common-areas like the laundries, refuse rooms, security and the manager’s office.
We have received complaints of residents exercising or moving about the estate without a face-mask covering their mouth and nose. Please be aware that doing so is not only breaking the regulations – but also putting other residents, and yourself, at increased risk of exposure to the SARS-Cov-2 virus.

Estate Services
The cleaners and limited garden services are already back on site.
The Estate Manager and Assistant will be back on site starting Monday 1 June; and we are investigating rotating schedules and alternate hours in order to limit their potential exposure.
Registration for the new security system will resume from Monday. Extended operating hours will be announced for this – please watch out for notices at the estate entrances and exists.
Please ensure you practice proper health protocols and social distancing when dealing with any Estate Staff.
Inappropriate practices place their lives at risk – and will not be tolerated.
You will be turned away if you fail to adhere.
Full service may take much longer to return to normal – please be patient.

Laundry
The relaxation of the rules regarding the display of Laundry under Alert levels 5 and 4 are now rescinded.
• Public laundry services are back in operation.
• No washing is allowed to be visible from any road or path, or other section of the estate.
• Residents are reminded that there are 4 laundries around the estate – equipped with coin-operated tumble-dryers.

Domestic Workers and Pedestrian Visitors
Domestic workers are allowed to return under Alert level 3. Please consider this carefully -you are responsible for the screening, management and care of those working for you.
NB: The Department of Trade and Industry is expecting to provide more clarity on directives for Domestic Workers, but these are not currently available – please look out for these yourselves.
The estate is not responsible for screening your Domestic Worker for Covid-19.
The estate will be not be enforcing screening for visitors, including domestic workers.
Any visitor entering the pedestrian gates must comply with the regulations – and wear a mask covering their mouth and nose.
Any pedestrian visitor who does not comply, or is visibly ill – will be denied entry.
The estate may choose to introduce more rigorous screening, including temperature checks, should this be required.

Yours Sincerely,
The Trustees of the Bougain Villas Home Owners Association

The government has gazetted changes to the state-of-disaster regulations in effect from 1 May 2020. The Western Cape will be operating under Alert Level 4 from that date. 

(See https://sacoronavirus.co.za/covid-19-risk-adjusted-strategy/ for details of the different levels)

In this regard, the Estate Management and Trustees of the Home Owners Association would like to draw your attention to the following: 

Personal Movement

  • You are confined to your place of residence. Except:
    • To perform an essential service, to go to work if you have a permit, to buy permitted goods, to obtain certain permitted services, to move children as allowed
    • To walk, run or cycle between the hours of 06H00 and 09H00, within a five kilometre radius of their place of residence: provided this is not done in organised groups.
  • Everyone is confined to his or her place of residence between 20H00 until 05H00 daily, except where you have a permit. 

Please note that the Management and Trustees still consider that your place of residence is your house or apartment – and excludes the common areas of the estate.  I.e. the gardens, play-areas, roads and pathways on the estate are not a place of residence – and the restrictions on movement apply. 

  • You may only take exercise on the estate between 06H00 and 09H00 each day.  (The regulations do not specify – but we assume this includes your dogs). 
  • There is a curfew between 20H00 and 05H00.  There should be no movement on the estate during those times, apart from the regulated exceptions – and:
    • To take rubbish to the rubbish-bin rooms
    • To use the laundry rooms
  • When you move about on the estate you must:
    • Wear a cloth mask (unless you are in a vehicle)
    • Practice social distancing – keep at least 1m away from any other person. 

The amended regulations make no reference to community schemes – or offer any suggestion that they may be interpreted differently for estates like Bougain Villas.  CSOS have not indicated any change in their interpretation.

The management and trustees are not swayed by differing opinions on the definition of a residence; nor by opinions that other estates at Century City are allowing different interpretations. We remain unwilling to take on the financial or reputational risk of such different interpretations.

Unless the regulations change to treat community schemes differently, or there are CSOS Directives that allow a different interpretation, the HOA and management will enter into no further discussion of this.

Estate Services

  • Security services continue as before – they are an essential service and may move around the estate with few restrictions.  Should you notice the guards not taking appropriate health precautions in line with the regulations – please notify the estate manager with details, and it will be addressed with Securitas. 
  • Cleaning is also considered an essential service. The estate limited their use during the initial lockdown (level 5) to a few days for cleaning bins and bin-rooms.  Under level 4 the estate expects the cleaning service to return completely. 
  • Garden Services may only return under level 3 restrictions.  The gardens will continue without maintenance from Intebe. 
  • The Estate Management also does not fall into a level 4 category able to return to work.  Matthew will continue working from home. 

You can reach Matthew at bvestatemanager@gmail.com or manager@bougainvillas.co.za. During office hours (i.e. not after hours or weekends or public holidays), Matthew is also available on 081 747 4381.

Laundry

  • The current Estate Rules are strict – no washing is allowed to be visible from any road or path, or other section of the estate. 
  • It has been drawn to our attention that this current restriction is a hardship for those no longer able to use public laundry-services. 
  • Management and trustees have agreed to relax the estate rules slightly whilst under level 4 (or 5) restrictions:
    • You may hang washing on your balcony or terrace on an appropriate rack.
    • It must be completely within the confines of your balcony or terrace and may not hang over the edges.
    • You may not string up washing lines.
    • Any warning notices for visible-washing offences distributed since 27 March may be ignored and will be disregarded by the estate penalty committee.
    • This relaxation of estate rules will fall away under level 3 (or lower) regulations. 
  • Residents are reminded that there are 4 laundries around the estate – equipped with coin-operated tumble-dryers. 

Dogs

  • Residents are reminded that the all pets must be registered with the estate
  • And that all pet excrement must be picked up by the owners and disposed of properly in the rubbish bins. 
  • We have several reports of dog owners not cleaning up after their animals. 
  • This is a health hazard – and a disgusting sight for those whose properties overlook befouled common areas.
  • Pet owners are reminded that their permission to have a pet on the premises is not a right – and may be withdrawn if they abuse the Estate Rules in this regard. 

Complaints

  • Residents and Owners are reminded that questions and complaints should be directed to the Estate Manager (details above) and the Managing Agent: Nic Frankenfeld (nicholasf@faircape.co.za).
  • Problems may be raised to the Trustees of the HOA only if they have not been first addressed through those channels.  The HOA complaint email addresses (bougainvillas.hoa@gmail.com or complaints@bougainvillas.co.za) should not to be used for any other purpose.

Yours Sincerely,

The Trustees of the Bougain Villas Home Owners Association

This is a multi-page PDF and the complete text can be found at this link.  The most relevant section is copied here. 

C. PLAN TO BE IMPLEMENTED BY COMMUNITY SCHEMES

6. Owners and occupiers (including tenants) living in community schemes may only use the common property (such as the common driveway shared by all residents in the scheme or essential common property facilities such as the laundry room or the refuse removal area) insofar as access is for necessary and/or essential use.

Scheme executives are required to publish a list of essential common property facilities necessary for use during this period and are further reminded that the fundamental purpose of a lockdown is to drastically reduce the movement of occupants in order to prevent the spread of the COVID-19 virus. 

7. The scheme executives are tasked with ensuring strict compliance with the Regulations insofar as the wearing of masks and gloves, sanitizing surface areas and keeping a 1-meter distance between individuals is required. Scheme executives must also ensure that only a limited number of individuals gather or utilise the shared essential common facilities at one time and may implement any other measures within the community scheme in order to ensure the safety of all the residents. These implementation measures developed by schemes do not require prior CSOS approval insofar as they enhance compliance with the Regulations, are fair and of general application to all residents (which include owners and occupiers) and are not prejudicial to any person residing within the community scheme. 

8. Owners and occupiers (including tenants) are not permitted to walk around or preform any sort of activity on the common property, unless classified as essential by the scheme executives irrespective of each and every unit owner’s share in the common property in relation to the participation quota. An owner or occupier may use his/her exclusive use area. Owners’ are advised to peruse the title deed of the unit or the rules of the community scheme to ascertain whether there is an exclusive use area allocated to them.

We have been instructed by the Trustees of Bougain Villas Homeowners Association to inform you that  there have been numerous requests for Bougain Villas Management and Trustees to relax the lock-down restrictions and allow activities such as exercising or walking within the confines of the estate. 

Many have pointed to news articles reflecting one or more legal opinions on the matter. 

Please be advised of the following:

  • The president has requested your restriction in order to reduce the opportunity for the transmission and reception of the COVID-19 virus and has enacted state-of-disaster regulations to give teeth to that request: 11B. (1)(a) For the period of lockdown- (i) every person is confined to his or her place of residence, unless strictly for the purpose of performing an essential service, obtaining an essential good or service, collecting a social grant, or seeking emergency, life-saving, or chronic medical attention; (https://www.gov.za/coronavirus/guidelines)
  • The police and army are enforcing those regulations.  The police minister and commissioner have unequivocally stated their views that jogging or walking of dogs is not allowed. 
  • The regulations as they stand are relatively unambiguous. 
  • CSOS (the Community Schemes Ombud Service) has issued a directive on the matter and this indicates clearly and unambiguously: “This means that walking in Common Areas, jogging, walking dogs, group playing golf is prohibited as these are not included in the President’s directive and the Disaster Management Act: Regulations to address, prevent and combat the spread of Coronavirus COVID-19: Amendment”.
    (https://www.csos.org.za/wp-content/uploads/2020/03/COVID19-ADVISORY-TO-COMMUNITY-SCHEMES-DURING-21-DAY-LOCKDOWN.pdf)

The HOA has no choice in following these regulations and directives. 

The trustees also understand and appreciate the intent and purpose of the lock-down.  Millions of South Africans are suffering significant hardship in order to prevent the spread of the virus. Any interpretation of the regulations that may not be absolutely specific must be done with regard to both the intent and the spirit of the lock-down effort. 

The trustees and management do not regard the roads, pathways, parks, ponds, gardens or play-areas as a ‘place of residence’. Areas that address waste removal (communal rubbish-bin rooms ) and hygiene (laundries) can certainly be deemed essential. Asserting that the other common areas a ‘residence’ – in order that you can jog, exercise or walk your dogs – contradicts the intent and spirit of the lock-down. Any current opinion that asserts these areas are indeed a ‘residence’ is merely academic, and is useless unless proven in a court of law, and the trustees are not willing to take on the financial or reputational risk in an attempt to prove this. 

There are an estimated 1000 residents occupying 397 different residences on the estate – permitting any individual to use the estate for those purposes means that we could allow up to 1000 people moving around the estate. The estate has no means to control that obvious infection risk.

The Trustees have seen a legal opinion which insists that management and trustees must enforce the lock-down. However, their opinion on this differs – the HOA Constitution and estate rules do not give management or the trustees any means to do this. The disaster regulations offer the management and Securitas officers no additional powers to make arrest or enforce it in any meaningful way. 

What we do have is the cooperation of the CCPOA and its security patrols – and their connections to the police and traffic officials.  

In summary:

  • The Trustees of the HOA and Bodies Corporate confirm that you may not use the common areas of the estate for recreation or exercise (for yourselves or your animals)
  • We have no right or ability to grant a deviation from our President’s request in this matter
  • The estate cannot physically prevent you or arrest you for doing so but: we do have a right to stop and identify those breaking the law; and the identities of those breaking the law will be reported to the police – and to the owners of the property in which you reside. 

 

Unless there is a change in the regulations or the CSOS Directives, the HOA and management will enter into no further discussion of this matter

CSOS: Covid-19 Directive – Plan to be implemented by community schemes. 

<< this is a PDF file with a lot of pictures – only a relevant short section is provided here. Use the link to reach the full document>>

HEALTH OF EMPLOYEES AND SCHEME MEMBERS
• Community Schemes must ensure the safety of its employees during this pandemic;
• The Community Schemes must provide the employees with the necessary risk mitigation kits,
like masks, gloves and sanitizers;
• It must be ensured that, the Security Guards, if employed by a Service Provider, also have the
necessary protective kits and sanitizer;
• Sanitizers must also be provided for common areas frequented by members of the body
corporate, including recreational clubs and common rooms;
• If the risk mitigation measures cannot be implemented, the common facilities must be closed;
• Safety measures Notices must displayed at schemes entrance and common areas;
• Community schemes must encourage self-quarantine for those infected.

USE OF BIOMETRIC SYSTEM
• The use of the finger scanning system has been identified as one of the biggest health hazards;
• Community schemes must ensure that the area is cleaned frequently if it is not possible to
deactivate the system

21-DAY COUNTRY LOCKDOWN
• On 23 March 2020, the President Mr Cyril Ramaphosa, announced that the National
Coronavirus Command Council has decided to enforce a nation-wide lockdown for 21
days with effect from midnight on Thursday 26 March 2020 till 16 April 2020;
• The President’s directive instructs everyone to stay at home, unless strictly for the
purpose of performing an essential service, obtaining an essential good or service,
collecting a social grant or seeking an emergency life saving or chronic medical
attention;
• The only exception to the application of the President’s lockdown directive are services
that are deemed essential services as listed on the Regulations;
• This means that walking in Common Areas, jogging, walking dogs, group playing golf
is prohibited as these are not included in the President’s directive and the Disaster
Management Act: Regulations to address, prevent and combat the spread of
Coronavirus COVID-19: Amendment

Dear owners,

The Trustees have requested that we clarify the following information, as per their resolution today regarding the ongoing lock-down:

  • The previous general notice sent out by Faircape indicated that deliveries were to be collected at the front gate. However, it has been clarified that these deliveries are to be allowed to be dropped off at the individual residence, to reduce the requirement for residents to move around the complex. We request that you please exercise discretion with visitors as the lock-down provisions require that people remain in their homes.
  • Their have been numerous queries on whether residents are allowed to walk around in the complex. The view expressed by the Trustees in the previous detailed notice is unchanged – residents are to remain in their homes as per the presidential instruction, and are not to walk their dogs, go for jogs in the complex etc.
  • We have further been requested to provide clarity on what all the information that has been made available allows. The Trustees request that, seeing they have only as much information as the other residents, that each person undertakes to read through these provisions and come to their own sensible understanding – it is currently not possible to provide more clear insight than that of the publicly available information.

These provisions are seeking to ensure the health and safety of all residents of Bougain Villas. We trust that the necessary measures will be taken by all.

Dear Owner / Resident

LOCKDOWN PROCEDURE FOR BOUGAIN VILLAS

On behalf of the Trustees, we would like to inform you of the following procedure.

Following the President’s address and further to the notice sent on 24 March 2020, we would like to share some important information about the steps being taken to meet the challenge of COVID-19 and the imminent lockdown that takes effect at midnight on Thursday 26 March 2020.

  1. Security services will continue as normal.  
  2. We request that visitors are restricted to absolutely essential visitors. We cannot monitor this, but we urge you to adhere to this as it jeopardizes your safety and that of the entire complex.  
  3. Refuse removal will continue as normal on Tuesdays. Apartment residents are requested to move bins from the refuse rooms on Monday evening / Tuesday morning and move them back to the refuse rooms on Tuesday evening once collected. We urge apartment residents to please arrange volunteers for this, and further request that volunteers wear gloves when moving bins. Please ensure that you do not leave liquids in the bottles when throwing the refuse away and please put the bags into the refuse bins. There will be no cleaning services and residents are requested to be considerate in this regard.
  4. The laundry room will remain open and owners are encouraged to wipe down buttons and handles before and after each use. This is strictly “use at own risk”. 
  5. Plumbers and electricians will be available to deal with emergency calls only.    
  6. Gardening and cleaning services are suspended for the period of the lockdown. 
  7. All common area maintenance / repair projects are suspended for the duration of the lockdown. 
  8. Emergency Numbers 
    1. CCPOA Security – 021 202 1000 
    2. Bougain Villas Security (from your intercom phone) – 021 551 2222
    3. Fire Department – 10107 
    4. Ambulance – 10177
    5. Flying Squad / Bomb Squad – 10111
    6. Municipality Services – 086 010 8000
    7. Provincial Covid-19 hotline – 021 928 4102

Our Estate Manager, Matthew, will be working remotely from Friday 27 March 2020 until Thursday 16 April 2020 (both dates inclusive). He will be available during normal working hours for routine matters on 081 747 4381 and via email on bvestatemanager@gmail.com and after hours for emergencies only.  

We are doing everything possible to ensure that Bougain Villas continues to operate as fully as possible. In this regard, your assistance with the following would help –    

  1. Ensure that the rules are adhered to
  2. Assist in keeping the common areas in a clean and neat condition
  3. Take the necessary precautions with regards to COVID 19
  4. Abide by the regulations of the lockdown as prescribed by the President
  5. The government has restricted movement outside your home and the HOA strongly advises you to follow this instruction. This would include movement within the estate i.e. no walking (with or without dogs) / jogging inside the estate according to the current regulations. The HOA cannot police this and residents are urged to adhere to this directive. Residents who disregard this directive do so at their own risk. You place both yourself and others at risk. 

CENTURY CITY UNDER LOCKDOWN – 26 MARCH 2020

Dear Century City Community,

In line with the recent Escalation of Measures to Combat COVID-19 Pandemic as announced by President Ramaphosa and the subsequent special Government Gazettes issued, all the containment and mitigation measures will be fully applicable and enforced throughout the Century City precinct.

WHAT WILL BE CLOSED?

–      CCPOA offices

–      Intaka Island and Eco-centre

–      Canals

–      Parks

–      Walking & running trails

–      Recycling Drop & Go

WHAT WILL REMAIN OPEN?

–      24/7 Security Operations Centre and CCTV monitoring

–      Emergency response and vehicle patrols

–      Foot & bicycle patrols

–      Guards on specific posts

In case of an emergency, please contact our Security Operations Centre on 021 202 1000.

WE ARE WORKING FROM HOME!

Please don’t hesitate to contact us on info@centurycity.co.za and follow our social media channels for any updates and information.

This is an unprecedented time, which calls for extraordinary patience, resilience, and understanding from all of us. After all, we are in this together!

Please take care of yourself and your loved ones and we will see each other soon.      

Chris Blackshaw

Chief Executive Officer

Dear Owner / Resident

COVID 19 LOCKDOWN AND IMPACT ON BOUGAIN VILLAS 

Following the President’s announcement last night of a 3 week lockdown from midnight on Thursday 26 March 2020 until Thursday 16 April 2020, we have been instructed by the Trustees of Bougain Villas Home Owners Association (“HOA”) to advise of the impact on Bougain Villas and measures put in place during this period.

Please note that this notice is not intended to provide in depth detail of the lockdown and what is permitted and not permitted. The trustees received the same information at the same time as everyone else, and we only know what we heard in the President’s address and read in the news. We call on owners and residents to act in accordance with the provisions of the lockdown. If you have knowledge that you think may be useful for other residents, you are welcome to share on the Bougain Villas Facebook page (managed and owned by residents) or email it to bougainvillas.hoa@gmail.com and we will try to distribute to owners or load it on the website www.bougainvillas.co.za 

The following services will not operate from Friday 27 March 2020 until Thursday 16 April 2020 (both dates inclusive) or such later date as may be determined by the President – 

  • Garden service
  • Cleaning service 

Security services will continue as usual during the lockdown period.

We understand that refuse removal will continue as usual. However, given that the cleaning services will not be operational during the lockdown period, residents of the apartments are requested to place refuse bins outside refuse rooms on the morning of refuse collection and to move them back after refuse collection. During this time, we call on residents of the apartments to take responsibility and communicate with each other (including on the various social platforms) and arrange this. This is of critical importance as we can’t have refuse remaining in the refuse rooms for the lockdown period.  

Our Estate Manager, Matthew, will not be at Bougain Villas from Friday 27 March 2020 until Thursday 16 April 2020 (both dates inclusive) or such later date as may be determined by the President. He is contactable on bvestatemanager@gmail.com or on 081 747 4381. Please do respect his office house when phoning him. Please note that this number is for the lockdown period and is not Matthew’s personal number. Obviously, fingerprint registration will not be possible during this period. Further information on the timeline of the access control upgrade will be sent in due course. 

In addition, Lynn Jacobs has resigned from Faircape with effect from 31 March 2020. Should you need to contact Faircape, please continue using her email address (lynnj@faircape.co.za) and copying her assistant, Samantha Thwaites on samanthat@faircape.co.za. Lynn’s email will be monitored until further notice. 

Sadly, even in these desperate times, the naysayers persist with their negativity and attacks on trustees and what could have been done. Hindsight is 20/20. We are very much aware of the importance of sanitiser for the security guards. Unfortunately, there is a shortage of supply. Securitas has advised that they have now received and will be providing to the security guards. However, for those who have criticised, if you are aware of a source of sanitiser, please do let us know, but better yet, it you have sanitiser and would like to assist, please feel free to drop some off with the security guards. I’m sure they will be very appreciative. 

Security guards have been briefed, and will continue to be briefed, on interaction with guests. This interaction should be minimised during the lockdown period given that people should not be driving unless for essential services. IDs are to be held by the guest when being scanned for the benefit of the security guards and the guest. There have also been suggestions for gloves. We understand that gloves should be disposed of after touching anything as it will actually hold more germs than on hands. The best is to use sanitiser and wash hands often.

We also remind owners and residents that the clubhouse, pool and parks are closed until further notice. Residents have asked about walking around in the estate. The trustees have heard the same information as everyone else, and people must be guided by what the President has announced. 

 

Stay safe and healthy!

NB: This notice includes an incorrect statement about collecting deliveries from the gate.  Please see the 2020-03-27 notice from the HOA in this regard. This was a generic notice sent to all Faircape-managed property-owners.  

 

Dear Owner,

We write to share important information about the new steps being taken to meet the challenge of Covid-19 and the imminent lockdown imposed by the President, to begin at midnight on Thursday, 26 March 2020. 

In the current climate, the health and well-being of our entire community, including yours is at the forefront of our thinking and we at Faircape, whilst working with the trustees, have put together the below guidelines to ensure that the common areas remain safe, clean and protected.  

To get through this crisis we must drastically change our behaviour and lifestyle.  

In light of the above, we wish to address the following possible issues:

  1. Security Services- contracted security companies are to continue as per normal and the security companies will attempt to ensure that all staff will be stationed at their posts. 
  2. Visitors – No visitors will be allowed on the property, unless essential, such as medical practitioners, paramedics or immediate family. We encourage all owners to refrain from inviting visitors, as this not only jeopardizes your safety but the safety of the entire complex. 
  3. Any deliveries are to be collected at the entrance gate.
  4. Cleaning Services – All contracted cleaning services are to continue, subject to transport issues and staff availability. 
  5. Refuse Removal – This will continue as normal but, unless you have a building manager living on site, you will need to assist with moving your bin outside on removal day. 
  6. Common Areas – it is recommended that areas such as the gym and pool areas be closed and locked, to prevent the possible spread of Covid-19 as well as any unnecessary gatherings. 
  7. Laundry Rooms – Laundry rooms are to remain open and owners are encouraged to wipe down buttons and handles before and after each use. This is strictly “use at own risk”. 
  8. Maintenance issues – Plumbers and electricians will still be available, but only to attend to emergency issues and owners are encouraged to only log an issue if it is an emergency. Gardening services will be suspended. 
  9. Contract Work – all contractors projects will also be suspended with immediate effect. 
  10. Insurance claims – insurance claims can still be logged by emailing insurance@faircape.co.za
  11. Common Property Electricity – all common property electricity will be topped up shortly, to ensure there is sufficient supply during lockdown. 
  12. Building Managers and Managing Agents – If your building manager lives on site, he/she will remain available for necessary issues. Should they not live on-site, unfortunately they will not be allowed to come to work. The managing agent will be working remotely and available via email during normal office hours.  
  13. Emergency Numbers – Herewith a list of emergency numbers: Fire Department – 10107 // Ambulance – 10177 // Flying Squad/Bomb Squad – 10111 // Municipality Services – 086 010 8000 // Provincial Covid-19 hotline: 021 928 4102

It is recommended that the trustees create a sub-committee, open to volunteers to assist with dealing with common property areas and any issues that may arise at your complex. 

We appreciate your co-operation and patience during this trying time, and can assure you that Faircape is dedicated to providing the best service possible at all times. 

Kind regards,